Shipping policy

At We Them Shirt Boys LLC, we aim to get your order to you as quickly and efficiently as possible. This Shipping Policy outlines our processes, rates, and timelines to set clear expectations. All shipping details are subject to change, and we’ll notify you of any updates via email or our website.

Order Processing Time

•  Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays) after payment confirmation.

•  Custom or personalized items may take 3-5 business days to process.

•  During peak seasons or sales, processing may take up to 5 business days. We’ll email you if there’s a delay.

Shipping Methods and Rates

We use reliable carriers like USPS, UPS, FedEx, or DHL for domestic and international shipments. Rates are calculated at checkout based on weight, dimensions, destination, and selected method.

•  Domestic Shipping (US):

•  Standard Shipping: $5.99 flat rate (3-7 business days).

•  Expedited Shipping: $12.99 (2-3 business days).

•  Free shipping on orders over $50 (standard only).

•  International Shipping:

•  Rates start at $15.99 and vary by country (7-21 business days, depending on customs).

•  Duties, taxes, and import fees are the responsibility of the customer and not included in our rates.

•  Shipping rates are non-refundable unless due to our error.

Delivery Times

•  Delivery estimates begin after processing and do not include weekends or holidays.

•  We are not responsible for delays caused by carriers, weather, customs, or events beyond our control (e.g., strikes or natural disasters).

•  For US orders, most arrive within 3-7 business days via standard shipping.

•  International deliveries may take 7-21 business days, plus any customs processing time.

Tracking Your Order

•  Once shipped, you’ll receive an email with a tracking number and link to monitor your package.

•  Track directly on our website by logging into your account or using the carrier’s site.

Lost, Damaged, or Incorrect Items

•  Damaged or Defective: If your item arrives damaged, contact us within 7 days of receipt at support@wetheshirtboys.com with photos. We’ll arrange a replacement or refund.

•  Lost Packages: If your order doesn’t arrive within the estimated time, contact us. We’ll investigate with the carrier and provide a resolution (replacement or refund) if confirmed lost.

•  Incorrect Items: If you receive the wrong product, notify us within 7 days for a free exchange or refund.

•  We are not liable for packages marked as delivered by the carrier but not received (e.g., porch theft). Consider using a secure delivery address.

Address Changes

•  Once an order is placed, we cannot change the shipping address. Double-check your details at checkout.

•  If a package is returned due to an incorrect address, you’ll be responsible for reshipping costs.

International Considerations

•  We ship worldwide, but some countries may have restrictions. Check local laws before ordering.

•  All international orders are shipped DDU (Delivery Duty Unpaid). You pay any customs fees upon arrival.

Sustainability

We use eco-friendly packaging where possible and encourage recycling.

For questions, email support@wetheshirtboys.com or visit our FAQ. This policy aligns with Shopify’s guidelines for transparency and customer satisfaction. Thank you for shopping with We Them Shirt Boys LLC!